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CEO Change AUSVAG  [SOLVED]

Support for VAFS 5 Virtual Airline CEO Administration System (VCAS).

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Sven2157
Class A Airspace
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VA Name: Chicago Flights
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Re: CEO Change AUSVAG

Post by Sven2157 » November 16th, 2018, 4:43 am

When you logon to VCAS, are you using the current CEO's username and password, or your own? According to your screenshot, Rod Shepard is the current CEO. You need to login using his username and password. Then the buttons will become available.
Regards,

Sven2157

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fince
Class D Airspace
Posts: 37
Joined: August 4th, 2015, 4:37 am
VA Name: AVAG
VA ID: 1569
Callsign: AAG951

Re: CEO Change AUSVAG

Post by fince » November 16th, 2018, 4:44 am

I'm not sure if there is a permissions issue, as myself and Rod can not access the Hubs and Awards page. It says "You Are Not Authorized To View Your VA Awards"
Paul Findlayson AVAG (1569) (116298) AAG951

fince
Class D Airspace
Posts: 37
Joined: August 4th, 2015, 4:37 am
VA Name: AVAG
VA ID: 1569
Callsign: AAG951

Re: CEO Change AUSVAG

Post by fince » November 16th, 2018, 4:47 am

I have been using his log on credentials since taking up the Operations Managers role 6 months ago. This is the only information I have seen.
Paul Findlayson AVAG (1569) (116298) AAG951

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Sven2157
Class A Airspace
Posts: 2387
Joined: January 13th, 2012, 4:35 pm
VA Name: Chicago Flights
VA ID: 17898
Callsign: CFX2157
Location: Chicago, IL
Contact:

Re: CEO Change AUSVAG

Post by Sven2157 » November 16th, 2018, 4:48 am

What username, specifically are you logging in with?
Regards,

Sven2157

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DO NOT PRIVATE MESSAGE ME FOR SUPPORT, UNLESS ASKED TO DO SO!
PLEASE ASK IN THE FORUM!

fince
Class D Airspace
Posts: 37
Joined: August 4th, 2015, 4:37 am
VA Name: AVAG
VA ID: 1569
Callsign: AAG951

Re: CEO Change AUSVAG

Post by fince » November 16th, 2018, 4:51 am

ozrod53
Paul Findlayson AVAG (1569) (116298) AAG951

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Sven2157
Class A Airspace
Posts: 2387
Joined: January 13th, 2012, 4:35 pm
VA Name: Chicago Flights
VA ID: 17898
Callsign: CFX2157
Location: Chicago, IL
Contact:

Re: CEO Change AUSVAG

Post by Sven2157 » November 16th, 2018, 4:56 am

Please don't post passwords, for security reasons. I removed it from the post for you.

That is not the CEO username and password. Keep in mind that as CEO, you have a VCAS login, and a Pilot Center login. I am not sure what that user and pass is, but the CEO account username is rocket53. Ask Rod if that sounds familiar. If he can't remember his password, you can use the 'Forgot Password' feature.
Regards,

Sven2157

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DO NOT PRIVATE MESSAGE ME FOR SUPPORT, UNLESS ASKED TO DO SO!
PLEASE ASK IN THE FORUM!

fince
Class D Airspace
Posts: 37
Joined: August 4th, 2015, 4:37 am
VA Name: AVAG
VA ID: 1569
Callsign: AAG951

Re: CEO Change AUSVAG

Post by fince » November 16th, 2018, 5:02 am

Thank you Sven, I have Rod on the phone and trying sorting it out now.
Paul Findlayson AVAG (1569) (116298) AAG951

User avatar
Sven2157
Class A Airspace
Posts: 2387
Joined: January 13th, 2012, 4:35 pm
VA Name: Chicago Flights
VA ID: 17898
Callsign: CFX2157
Location: Chicago, IL
Contact:

Re: CEO Change AUSVAG

Post by Sven2157 » November 16th, 2018, 5:07 am

Sorry to, seemingly, dump this on you guys, but it is actually our policy to prevent coups and retaliation from disgruntled pilots. If you can amicably take over the account, it is much easier all around. Otherwise we need to get emails from all involved, and then Mike has to do the actual account switching, and that could take several more days ...

I'll be here, though, until we get you in. ;)
Regards,

Sven2157

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DO NOT PRIVATE MESSAGE ME FOR SUPPORT, UNLESS ASKED TO DO SO!
PLEASE ASK IN THE FORUM!

fince
Class D Airspace
Posts: 37
Joined: August 4th, 2015, 4:37 am
VA Name: AVAG
VA ID: 1569
Callsign: AAG951

Re: CEO Change AUSVAG

Post by fince » November 16th, 2018, 5:12 am

Hi Sven, Rod said that the account was managed by the webpage administrator and these permissions weren't passed on. He also said the rocket53 is used for his forum profile. Our admin has since left and has not passed on the required permissions as Rod has never seen all the options on VCAS frontpage.I'm not sure how we can resolve this issue from here.

Regards.
Paul
Paul Findlayson AVAG (1569) (116298) AAG951

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Sven2157
Class A Airspace
Posts: 2387
Joined: January 13th, 2012, 4:35 pm
VA Name: Chicago Flights
VA ID: 17898
Callsign: CFX2157
Location: Chicago, IL
Contact:

Re: CEO Change AUSVAG

Post by Sven2157 » November 16th, 2018, 5:14 am

Crap, I just realized that the VCAS login has no password reset. Please check your Private Messages in the next 5 minutes.
Regards,

Sven2157

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DO NOT PRIVATE MESSAGE ME FOR SUPPORT, UNLESS ASKED TO DO SO!
PLEASE ASK IN THE FORUM!

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