If the FAQ doesn't contain the answer/solution to your question/problem this doesn't mean that someone else hasn't posted about it in the Forums. To find out if someone else has posted on the subject, do a search of the Forums using the search box at the top right. If you type in a keyword in the search box while on the Forums index page (Homepage) you will get results for all Forums. If you want to narrow down your search, then open the Forum that pertains to your question/issue and then type in a keyword. A search with the keyword: "Login" yields 53 results in all Forums but only 31 in "VAFS 5 Support".
If someone already posted an issue and lists the exact same error parameters as you, don't create a new topic, simply post a reply in that topic confirming that you are also having the problem. By posting a reply instead of creating a new topic you are doing two things:
- You help confirm that more than one person has the issue
- You also help administrators and helpers address the problem and reply in one topic
If your problem has different symptoms altogether, please create a new topic. Don't go barging in on another user's topic addressing "Toast catching fire in the toaster" and writing something related to "Peanut Butter and Jelly falling off toast". While both topics are related to toast, they are not related to each other and the solutions are going to be different. By creating a topic specific to your problem you won't steal attention away from another user's problem and you'll have your problem addressed quickly.
If you have an issue that you want addressed please take the time to explain your problem clearly. Nothing is more annoying that having to read about an issue containing only a half sentence filled with typos or grammatical error with no actual details about the problem. If you expect Administators and helpers to make a real effort to resolve your issue, then make a real effort to write an understandable post! Proof read before posting it. Help us, help you.